Monday, March 2, 2009

Hi Ho, Hi Ho, It's Off to Work We Go...Sort of

A forced snow day is a good time to reflect on office work.

I’m not an early person. I tend to be late, not because I can't get it together but because usually it doesn't seem critical. I never seem to get out of the office at the designated time either, so I figure what labor is being lost at the front end is being recouped at the rear end, although some supervisors don’t appreciate the logic of this.

And no one appreciates it if I call attention to the fact that those who come early are not actually working. They’re doing the same things that we who are late are still doing at home on our own time: reading the paper, going to the bathroom, eating breakfast, and -- a major time-killer -- talking about everything they did since the last time they were at work.

For several years I worked at a non-profit office of 30 women divided up into rooms of three or four. After the bathroom, newspapers and breakfasts were taken care of, and the news of the night before shared with their office mates, they would then go to the other rooms to converse with the people there. This took up the entire morning, and then lunch was convened in a lounge where a television played the noontime soap operas.

The hour after lunch would be consumed by discussion groups about the activities of the soap opera people. By this time, school was out and everyone was calling home, checking in with their kids and making plans for after-work and dinner. By now there was about an hour to go to actually do some office work and everyone is complaining how much work they've got and they can't possibly catch up. We're swamped, swamped!

I keep seeing a variation of this same pattern at subsequent jobs, and often it actually results in more people getting hired to catch up with all this work, and yet the same amount of work gets done because the new people fall into the same pattern. It also explains why I watch my email, waiting for replies and information I need to move forward on my projects, and nothing happens -- I get nothing at all -- until 5:05 p.m. Every day. Without fail. For years and years now. The pattern is still in force.

The more people you have in an office, the less work you get done because it increases the number of birthdays, weddings, new babies, house warmings, promotions and transfers. Every one of those events requires, if not a covered dish luncheon, then at least the ubiquitous yellow cake with white icing and pastel roses. During the two years I worked at Signet Bank's operations center, I think I set a new lifetime record for the amount of yellow cake with white icing I consumed. It got to the point where it seemed truly unusual if there wasn’t a cake each day. I couldn’t work. I’d have yellow cake withdrawal pains on no cake days. What, there’s no cake? No where in this building? There’s gotta be cake somewhere.

There's the coffee pot and microwave wars. A cottage industry in any office is the maintenance and supplying of the coffee. This can tie up one or two workers most of the day. Coffee has to be made, then remade, filters dumped -- preferably in the water coolers so there will be the traditional office water cooler clog -- and then pots washed. There’s always someone who will do all this, in lieu of their actual work, and complain the whole time about it, as if they actually wanted to be doing their actual work.

Then there's the who got the microwave all dirty crisis, which can consume hours of time trying to, by power of gossip, guilt the offender into cleaning the microwave.

Another time-killer is the sales force. I don’t mean the salesmen who are selling the product manufactured by the office. I’m talking about the auxiliary sale force. I have never worked anywhere where there wasn’t an Avon lady or women leaving catalogs of stuff on your desk, proceeds to benefit their child's school. I make a forgiving exception for band candy, although I haven't seen one of those long, almond-studded chocolate band bars in a long time.

Finally, there's the Odor Patrol: People have decided they have a civil right not to smell anything, or at least, not anything they don’t want to smell. Cigarettes were the first to go and after that heady victory, with some basis in health considerations, they went berserk with power and started going after everything. Now we have Fragrance Free Zones. You’ve seen the memos.

“There are some employees who are allergic to fragrances, and request other employees to refrain from the use of colognes and hairsprays.” This, of course, is no fun for the Avon Lady. (See The Sales Force above.)

I worked with one woman in a telemarketing sales maze of cubicles who kept requesting a new seat assignment because she couldn’t stand the odor of cough drops or throat lozenges co-workers were using. When I'm trapped in a cubicle waiting for a phone to ring or a 5:01 p.m. email to arrive, I have a bad habit of removing and reapplying nail polish. I’m surprised I haven’t been clubbed to death by the Odor Patrol yet. I like the stench of nail polish remover. Others don’t. What I don’t like, and have often contemplated joining the Odor Patrol to protest are:

Microwave popcorn and Chinese Take-Out. Years ago, a T-D columnist (probably Ray McAllister) wrote about the all-encompassing, breathtaking stink of burnt microwave popcorn that can overtake an office and linger all day. He received so many heartfelt responses, it was apparent this is a common office hazard. (In fact, 90 percent of the fire evacuations in my current job are popcorn-related).

I find successfully nuked popcorn just as disruptive. The seductive odor of hot butter belongs in a movie theater, so it’s distracting to be overwhelmed by it twice a day during mid-morning and mid-afternoon munchy periods. You can’t think of anything else but popcorn, popcorn, popcorn.

But at least it's preferable to the horrible stench of Chinese take-out! Ever wonder why all Chinese restaurants have take-out? Because even the people who work in Chinese restaurants want you to take it out! This food smells worse than it looks, and it looks like regurgitated animals from Dr. Seuss books. There’s always somebody in an office who has Chinese food delivered to their desk several times a week, and you can smell it the rest of the day.

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